7ezbt Privacy Policy

When you interact with the 7ezbt platform — whether by browsing as a guest, registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with us.

1.1 Registration and Account Data

When you create a 7ezbt account, we collect the information you provide directly, which includes:

• Full name (as it appears on your government-issued identification document);
• Mobile phone number (used as your primary account identifier and for OTP verification);
• Date of birth (to verify that you are aged 18 or above);
• Residential address (city, district, and division within Bangladesh — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh);
• Username and hashed password;
• Email address, where voluntarily provided.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance process, we may collect copies of:

• Government-issued photo identification (National ID card, passport, or driving licence);
• Proof of address documents (utility bill, bank statement, or official correspondence);
• Proof of payment method ownership (e.g., confirmation that a bKash or Nagad mobile wallet is registered in your name).

1.3 Financial Transaction Data

When you deposit or withdraw funds, we collect transactional records including:

• Payment method type (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard);
• Transaction reference numbers and timestamps;
• Deposit and withdrawal amounts in Bangladeshi Taka (৳);
• Account balance history and betting activity logs.

1.4 Technical and Usage Data

When you access the 7ezbt platform, our servers automatically record certain technical information:

• IP address and approximate geolocation (country and city level);
• Device type, operating system, and browser version;
• Pages visited, session duration, clickstream data, and features used;
• Cookie identifiers and similar tracking technology data (see Section 5).

1.5 Communications Data

When you contact our support team via live chat or email at [email protected], we retain records of those communications, including the content of messages and any attachments you send, for quality assurance, training, and dispute resolution purposes.

7ezbt uses the personal data we collect for the following purposes. We only process your data where we have a valid legal basis for doing so (see Section 3).

7ezbt does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where profiling is used — for example, to detect unusual betting patterns consistent with problem gambling — a trained member of our responsible gaming team will review any flagged account before any action is taken.

7ezbt processes your personal data under the following legal bases, consistent with internationally recognised data protection principles:

• Contract performance: The majority of data processing activities described in this policy are necessary to fulfil our contractual obligations to you as a registered player — including account management, payment processing, and delivering the betting and gaming services you have signed up for.
• Legal obligation: Certain processing activities are required by law. These include age verification (to prevent underage gambling), identity verification under anti-money laundering (AML) obligations, and the retention of financial records for regulatory purposes. We cannot operate without performing these activities.
• Legitimate interests: We process certain data — such as device and IP data for fraud detection, and usage analytics for platform improvement — on the basis of our legitimate interest in maintaining a secure, fair, and well-functioning platform. We have assessed that these interests are not overridden by your rights and freedoms.
• Consent: Where we process data for purposes that are not strictly necessary — such as sending promotional offers, bonus alerts, or marketing messages about new games and cricket betting markets — we rely on your explicit consent. You may withdraw this consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

7ezbt does not sell your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Processors

To process your deposits and withdrawals, we share relevant transaction details with the payment service providers you select — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card networks Visa and Mastercard. These providers process your financial data under their own privacy policies and are bound by applicable financial services regulations.

4.2 Identity Verification Services

Where 7ezbt engages a third-party KYC verification provider to validate identity documents, that provider will receive only the minimum data required to complete the verification check. All KYC partners are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.

4.3 Game Content Providers

The casino games and live dealer experiences available on 7ezbt are delivered by international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymous session tokens and gameplay identifiers to render game content; they do not receive your full name, mobile number, or financial details.

4.4 Analytics and Technical Service Providers

We use third-party analytics tools to help us understand how players use the platform. These tools process anonymised or pseudonymised usage data. They do not receive your name, mobile number, or financial data.

4.5 Law Enforcement and Regulatory Bodies

7ezbt may disclose your personal data to law enforcement agencies, government bodies, or other authorised authorities where required to do so by applicable law, a court order, or a binding regulatory directive. We will only disclose the minimum data necessary to comply with such requirements and, where legally permissible, we will notify you of such disclosure.

4.6 Business Transfers

In the event that 7ezbt undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer and of any material changes to the privacy practices that may result from it.

7ezbt uses cookies and similar technologies (including local storage and session identifiers) to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the 7ezbt platform:

Strictly necessary cookies cannot be disabled, as they are essential for the platform to function correctly. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling functional or analytics cookies may affect your experience on the platform.

7ezbt does not use third-party advertising cookies or retargeting pixels to track your browsing activity on other websites for the purpose of serving you targeted advertising outside of the 7ezbt platform.

7ezbt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it by applicable law or regulatory obligation. The following retention periods apply:

• Account and registration data: Retained for the lifetime of your active account and for a period of five (5) years following account closure, to enable us to respond to any subsequent regulatory inquiry, dispute, or legal claim relating to your account activity.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping requirements applicable to payment service operations.
• KYC and identity verification documents: Retained for the lifetime of your active account and for five (5) years following account closure, in line with anti-money laundering (AML) compliance obligations.
• Support communications: Retained for two (2) years from the date of each communication, to support quality assurance, staff training, and dispute resolution processes.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing consent records: Retained for the period during which consent is active and for one (1) year following the withdrawal of consent, as evidence of your consent history.

Where the above retention periods expire and no other legal obligation requires continued storage, 7ezbt will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual. If you request account closure, the data retention periods described above will continue to apply from the date of closure, and your data will not be deleted on request during those periods where retention is required by law.

As a player on the 7ezbt platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered mobile number and a description of your request. We will respond within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data that 7ezbt holds about you, along with information about how it is being used. We will provide this in a clear, structured format.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Some corrections (e.g., changes to your registered name) may require supporting documentation.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose for which it was collected and no legal retention obligation applies — you may request that we delete your personal data. Please note that we are unable to erase data that we are legally required to retain (such as transaction records and KYC documents during the applicable retention period).
• Right to restrict processing: You may request that we temporarily restrict our processing of your data while a complaint or rectification request is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format and to transmit it to another service provider.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests. We will stop such processing unless we can demonstrate compelling legitimate grounds that override your rights, or the processing is necessary for legal claims.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal will not affect the lawfulness of processing that occurred before withdrawal.

7ezbt takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and 7ezbt's servers is encrypted using current SSL/TLS protocols. You can verify the presence of this encryption by checking for the padlock icon in your browser's address bar when accessing the platform.
• Password hashing: Your account password is never stored in plain text. It is processed through a one-way cryptographic hash function before being stored, meaning that even 7ezbt's own team cannot see your password.
• OTP-based authentication: Critical account actions — including login, withdrawals, and profile changes — are protected by one-time password (OTP) verification sent to your registered mobile number. This provides a second layer of account security.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. Only team members whose role requires access to specific categories of data are granted permission to view it, and all access is logged and audited.
• Secure data storage: Personal and financial data is stored on servers protected by firewalls, intrusion detection systems, and regular security audits.
• Staff training: All 7ezbt team members who handle personal data undergo data protection and security training as part of their onboarding and on a regular ongoing basis.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 7ezbt will notify affected players without undue delay and will take all reasonable steps to mitigate the impact of the breach.

You play an important role in keeping your account secure. Do not share your password or OTP codes with anyone, do not use the same password across multiple platforms, and notify 7ezbt immediately at [email protected] if you suspect any unauthorised access to your account.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way 7ezbt is handling your personal data, please contact our support team in the first instance:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Live Chat: Available 24 hours a day, seven days a week, via the in-platform chat widget after logging in to your 7ezbt account
• Response time: We aim to acknowledge all privacy-related enquiries within 72 hours and to provide a substantive response within 30 days

If you are not satisfied with our response to your complaint, you have the right to escalate your concern to the appropriate data protection authority or regulatory body in your jurisdiction. We encourage you to contact us first so that we have the opportunity to resolve any concern directly.