Responsible Gaming at 7ezbt

7ezbt operates as an online sports betting and casino platform serving adult players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. From the moment we launched, responsible gaming has been a core pillar of how we operate — not an afterthought bolted on for compliance, but a genuine commitment to the wellbeing of every player on our platform.

We understand that the vast majority of our players enjoy cricket betting, live casino games, slots, and other gaming products as a form of entertainment. For most players, gambling is a fun, recreational activity that they engage in responsibly within their means. However, we also recognise that for a minority of people, gambling can become a problem that negatively affects their financial situation, their relationships, and their mental health. Our responsible gaming programme exists to help those individuals — and to prevent others from reaching that point in the first place.

7ezbt's responsible gaming commitments include:

• Verifying that all registered players are aged 18 or above before allowing any real-money activity;
• Providing a full suite of player-controlled protection tools (deposit limits, loss limits, session alerts, time-outs, and self-exclusion);
• Training our customer support team to recognise and sensitively respond to signs of problem gambling;
• Never marketing gambling products as a route to financial gain;
• Directing players who show signs of problem gambling to appropriate professional support resources;
• Suspending accounts and refunding deposits where underage gambling is detected.

7ezbt is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any real-money betting or gaming activity on the 7ezbt platform. This is a non-negotiable requirement and a cornerstone of our responsible gaming programme.

Age verification at registration

All players are required to provide their date of birth at the point of registration. Our system automatically flags any registration where the declared age is below 18. Additionally, as part of our Know Your Customer (KYC) process, players are required to upload a copy of a government-issued photo identification document — such as a Bangladesh National Identity Card, passport, or driving licence — before making their first withdrawal or upon request by our compliance team. This document is checked to confirm that the player's age matches their declared date of birth and that they are aged 18 or above.

What happens if underage gambling is detected?

If 7ezbt suspects or discovers that a player is under 18 years of age, we will:

• Immediately suspend the account and block all access to real-money gaming;
• Refund any deposits made during the period of underage access, less any amounts already withdrawn;
• Retain records of the account for regulatory and compliance purposes;
• Report the matter to the relevant authorities where legally required to do so.

Protecting minors in your household

If you share a device or household with someone under the age of 18, we strongly encourage you to take steps to prevent minors from accessing your 7ezbt account. Always log out of your account after each session, use a strong and unique password that is not shared with anyone else, and consider enabling parental control software on shared devices. See Section 8 (Parental Controls) for further guidance.

Deposit limits are one of the most effective tools available for keeping your gambling activity within affordable boundaries. By setting a cap on how much you can deposit into your 7ezbt account over a given time period, you ensure that your gambling spend never exceeds a pre-agreed budget — regardless of how caught up you might get in the excitement of a BPL cricket match or a winning run on the slots.

How deposit limits work on 7ezbt

• Daily deposit limit: Caps the total amount you can deposit within any 24-hour period.
• Weekly deposit limit: Caps the total amount you can deposit across any rolling 7-day period.
• Monthly deposit limit: Caps the total amount you can deposit across any rolling 30-day period.

You can set deposit limits in Bangladeshi Taka (৳) via the Responsible Gaming section of your account settings. Limits take effect immediately upon being set. If you choose to set multiple limits (for example, both a daily and a weekly cap), the most restrictive limit will always apply.

Changing your deposit limit

You can reduce your deposit limit at any time, and the new lower limit will take effect immediately. If you wish to increase a deposit limit, a mandatory cooling-off period of at least 7 days applies before the increase comes into effect. This delay is intentional — it gives you time to reflect on the decision and confirm that it is genuinely what you want, rather than a response to chasing losses or in-the-moment excitement.

Sometimes the most responsible thing you can do is to step away from gambling for a period and give yourself the space to recharge and refocus. 7ezbt's time-out and cool-off features make it easy to take a structured break without permanently closing your account.

Session Time Alerts

Within your account settings, you can set a session duration reminder that will display an on-screen notification after a pre-set period of continuous play (for example, after 1 hour or 2 hours). This serves as a gentle prompt to take a break, check in with yourself, and decide whether you want to continue playing. Session alerts do not restrict access — they simply keep you informed of how long you have been active.

Cool-Off Period

A cool-off period is a temporary voluntary restriction on your account. Available durations are:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a cool-off period, you will be unable to log in to your account, place bets, or make deposits. Any pending withdrawals that were already in progress before the cool-off was activated will be completed. You will also not receive any promotional or marketing communications from 7ezbt during the cool-off period.

A cool-off period cannot be cancelled or shortened once activated. If you need a longer break, please consider using our self-exclusion feature (see Section 5).

Self-exclusion is the most powerful account restriction tool available on 7ezbt. It is designed for players who recognise that their gambling has become — or is at risk of becoming — a serious problem that they cannot adequately manage through lighter-touch tools such as deposit limits or cool-off periods.

How self-exclusion works

When you request a self-exclusion, your 7ezbt account will be fully and immediately suspended for the duration you choose. Available self-exclusion periods are:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent (indefinite exclusion with no automatic end date)

During the self-exclusion period:

• You will not be able to log in to your account;
• All pending bets placed before the exclusion took effect will be settled and any winnings returned to your account balance, which can be withdrawn;
• You will be removed from all 7ezbt marketing lists immediately;
• 7ezbt staff will not re-activate your account under any circumstances, even at your request, until the exclusion period has fully expired;
• If you attempt to register a new account during the exclusion period, it will be detected and closed.

Requesting self-exclusion

You can request self-exclusion by contacting our support team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered mobile number and your preferred exclusion duration. Our team will action your request within 24 hours. If you need the exclusion to take effect immediately, please use the live chat function within your account and request urgent self-exclusion — we will process it in real time.

Returning after self-exclusion

At the end of a fixed-term self-exclusion period (6 months, 1 year, 3 years, or 5 years), your account will not be automatically reactivated. You will need to contact support to request reactivation, and a mandatory 24-hour reflection period will apply before access is restored. This gives you one final opportunity to confirm that you genuinely wish to return to gambling activity on 7ezbt. Permanent self-exclusion has no end date and cannot be reversed.

Problem gambling does not always look the way people expect. It rarely starts with a dramatic loss or an obvious crisis — more often it develops gradually, over weeks or months, as gambling shifts from a leisure activity to something that feels compulsive, necessary, or out of control. Recognising the early warning signs is the first step towards addressing them.

The following are common indicators that gambling may have become — or be becoming — a problem. If several of these apply to you, we encourage you to take action and seek support.

• Chasing losses: Gambling more money in an attempt to recover money you have already lost.
• Spending beyond your means: Gambling with money that was set aside for rent, bills, groceries, or other essential expenses.
• Borrowing to gamble: Borrowing money from family, friends, or financial institutions in order to fund gambling activity.
• Preoccupation with gambling: Thinking about gambling constantly — planning the next session, replaying past bets, or feeling restless and irritable when you are not gambling.
• Hiding gambling activity: Lying to family members or close friends about how much time or money you are spending on gambling.
• Gambling to escape: Turning to gambling as a way to cope with stress, anxiety, loneliness, boredom, or difficult emotions rather than for entertainment.
• Inability to stop: Repeatedly attempting to cut back or stop gambling and finding yourself unable to do so, even when you genuinely want to.
• Neglecting responsibilities: Missing work, neglecting family obligations, or withdrawing from social activities because of gambling.

7ezbt encourages any player who is concerned about their gambling habits — or the gambling habits of someone they care about — to seek professional support. The following organisations offer free, confidential guidance and assistance.

Please note that the organisations listed above are provided for informational reference. 7ezbt is not affiliated with any of these organisations. Contact details for external organisations should be verified independently, as these may change over time.

If children or teenagers live in your household or have access to your devices, it is important to take steps to prevent them from accessing gambling content — including the 7ezbt platform. While 7ezbt enforces strict age verification for all registered players, parental control tools provide an additional layer of protection at the device and network level.

Steps you can take right now

• Log out after every session: Always log out of your 7ezbt account when you finish playing, especially on shared devices such as tablets or family computers.
• Use a unique, strong password: Choose a password for your 7ezbt account that is not written down or shared with anyone else in your household. Consider using a password manager.
• Enable device PIN or biometric lock: Protect your phone or tablet with a PIN, fingerprint, or face recognition so that children cannot access your device or your saved login credentials.
• Install parental control software: Software such as Net Nanny, Qustodio, or the built-in parental controls available on Android and iOS devices can be configured to block gambling-related websites and apps.
• Use your router's parental controls: Most modern home routers include content filtering features that can be used to block access to gambling websites across all devices on your home network.
• Talk to your children: Open, age-appropriate conversations about gambling — including the risks and the legal age requirement — are one of the most effective protective factors for young people.

If you believe that a minor has accessed the 7ezbt platform, please contact us immediately at [email protected]. We take reports of underage access extremely seriously and will investigate and act swiftly.